FAQ
When will my order be sent/shipped/posted?
We offer same day despatch for all orders before 2pm. You will receive an email at the time of despatch.
Which countries do you ship to?
We currently ship to all regions in United Kingdom
What is the tracking number for my order?
you will get a tracking number in an email for all deliveries.
Do you offer a gift wrapping service?
Yes, we offer a free gift wrapping service. Gifts are wrapped in recyclable paper. Please leave your message for the gift tag in the message box provided or tick the Gift wrap option on checkout.
Do you have any discount codes/offers available?
Please look for the current offers on our homepage banners or sign up for exclusive offers using your email
My order was received damaged. How do I return it or get a replacement?
If you are unfortunate enough to receive a damaged item please contact our customer services. Our office hours are 10.00am–6.00pm Monday to Friday (GMT), where a dedicated member of staff can help you with your enquiry.
If you would prefer to speak with us our contact number is +44 (0) 7424771037 or email us on help@dmtify.com.
We offer same day despatch for all orders before 2pm. You will receive an email at the time of despatch.
Which countries do you ship to?
We currently ship to all regions in United Kingdom
What is the tracking number for my order?
you will get a tracking number in an email for all deliveries.
Do you offer a gift wrapping service?
Yes, we offer a free gift wrapping service. Gifts are wrapped in recyclable paper. Please leave your message for the gift tag in the message box provided or tick the Gift wrap option on checkout.
Do you have any discount codes/offers available?
Please look for the current offers on our homepage banners or sign up for exclusive offers using your email
My order was received damaged. How do I return it or get a replacement?
If you are unfortunate enough to receive a damaged item please contact our customer services. Our office hours are 10.00am–6.00pm Monday to Friday (GMT), where a dedicated member of staff can help you with your enquiry.
If you would prefer to speak with us our contact number is +44 (0) 7424771037 or email us on help@dmtify.com.